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Failed boards from other vendors

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A customer who has bought many boards (523) from us sent us these pictures telling us these two 48x48 boards had failed miserably.  After 10 minutes of research we found out we had quoted the hospital on them but a rogue buyer ordered them from another vendor.   We did not make these boards and they were between 1 and 2 year old.   All the 523 boards in the same hospital were fine except these two.  They ordered replacements from us since obviously the other vendors quality of hospital boards was unacceptable.

Pictures below of how other boards work in hospitals